Help


Customer Care & Help

Thank you for supporting our shop! Below you’ll find helpful information about shipping, policies, and what to expect when shopping with us.

Orders & Processing

We strive to process and ship all orders in a timely manner, working diligently to ensure your items are on their way as soon as possible.

  • Orders are processed within 3–5 business days

  • You will receive a confirmation email once your order is placed

  • Tracking information will be sent once your order ships

  • Orders are not processed or shipped on weekends or holidays

Please ensure your shipping information is accurate at checkout. We are not responsible for delays caused by incorrect addresses.

Shipping & Local Pickup

All orders are shipped via USPS.

Shipping timelines may vary depending on your location and USPS delivery schedules. Tracking information will be provided once your order ships.

Once an order leaves our shop and is in the care of USPS, delivery timelines are the responsibility of the carrier. We are not responsible for lost or delayed packages once marked as delivered.

If your package appears lost or delayed, please contact USPS directly first. If you still need assistance, feel free to reach out to us and we will do our best to help.

Local Pickup Available

Customers may also choose local pickup at:

13913 West Parkway
Cleveland, OH 44135

You will be notified when your order is ready for pickup, along with pickup instructions.

Handmade & One-of-a-Kind Items

Many of our pieces — including book cover wallets, clutches, totes, and literary accessories — are handmade and one-of-a-kind.

Please note:

  • Items made from actual vintage book covers may show natural wear or slight variations

  • Fabric placement may vary slightly from photos

  • No two handmade items are exactly alike

These details are part of the charm and uniqueness of handcrafted goods.

Returns & Exchanges

All sales are final.

However, your satisfaction matters to us.

If your item arrives damaged or if you receive an incorrect product, please contact us within 14 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review each concern with care and consideration and work toward an appropriate resolution.

Apparel Information

  • Our branded t-shirts are short-sleeve, unisex, and made from cotton

  • Sizes range from S–3XL

  • Multiple colors may be available

Please review sizing carefully before purchasing, as apparel sales are final.

Payment Information

We accept major credit cards and other payment methods available through Shopify at checkout. Payment is processed at the time of purchase.

Contact Us

If you have questions about your order or need assistance, we’re here to help.

Please contact us at: info@kidsbookbank.org

We aim to respond within 1–2 business days.

Thank you for shopping small, supporting literacy, and helping us continue sharing the joy of books and creativity with our community.